If you Pre-Paid for your order, by either completing your order online through our Pre-Pay Sports Shopping Cart on or before picture day or by handing in a Paper Order Form on picture day, you have the option to update your order by selecting your athlete, team, or memory composite photos from your private gallery if more than one pose was photographed.

1. LOG INTO OR CREATE YOUR ACCOUNT: Log into or create an account on our website HERE.

       • We will not be able to view the photo(s) that you’ve selected as “favorite” unless you are logged into your account on our website.

2. ACCESS YOUR GALLERY: Enter your new gallery password at GALLERY ACCESS on our website’s homepage.

3. SELECT YOUR NEW POSE(S): Click on the “heart” at the top of your photo(s) to “favorite” them…and that’s it!

       • We’ll now be able to see all the photos you’ve selected as “favorite” so we can update your order.

4. SELECT YOUR NEW POSE(S) WITH A DIFFERENT BACKGROUND: Once you’ve added a new background behind your pose, click on the “heart” at the top of your photo(s) to “favorite” them…and that’s it!

       • We’ll now be able to see all the photo(s) and background(s) you’ve selected as “favorite” so we can update your order.

5. UPDATE BEFORE YOUR DEADLINE: Make sure to update your order BEFORE your team’s bulk order deadline.

       • Not sure when your team’s deadline will take place? Then take a moment and click HERE to view our Turnaround Timeline.

       • Your team’s bulk order deadline is also included in your Gallery Password Email.

       • If your order is NOT updated by your team’s bulk order deadline then the Default Photo Selection will be used to fulfill your order.

Remember to favorite only (1) Athlete Photo and (1) Team or Memory Composite Photo for your pre-paid package order. If more than one athlete and team or memory composite photo is selected as your “favorite” then our studio will have no choice but to fulfill your order per our discretion.

Make sure to update your order BEFORE your team’s bulk order deadline.

       • Not sure when your team’s deadline will take place? Then take a moment and click HERE to view our Turnaround Timeline.

       • Your team’s bulk order deadline is also included in your Gallery Password Email.

If your order is NOT updated by your team’s bulk order deadline then the Default Photo Selection will be used to fulfill your order. Take a moment and click HERE for more information about the Default Photo Selection.

If you handed in a Paper Order Form on picture day and selected the Team Photo for your sports package, but you favorited the Memory Composite Photo in your gallery on our website then your order will be fulfilled as it was received on your paper order form unless you’ve contacted our studio to change your pre-paid order from the Team Photo to the Memory Composite Photo. The same applies if you selected the Memory Composite Photo on your paper order form but favorited the Team Photo in your gallery on our website. Your order will always be fulfilled as we’ve received it on your paper order form unless you’ve contacted our studio to make that change to your order.

In order for our studio to offer you the best possible pricing on our Sports Packages no substitutions are allowed.

If you will feel more comfortable contacting our studio to update your order we ask that you contact us HERE via email. This will help our studio avoid any mix-ups when updating your order.

Each photo in your gallery includes a unique “photo code.” When contacting our studio please use the exact photo code that is associated with the photo(s) you would like your order updated to.

• TRADITIONAL STYLE ATHLETE PHOTOS: TS-A1, TS-A2, TS-A3, TS-A4 and so on.

• TRADITIONAL STYLE TEAM PHOTOS: TS-T1, TS-T2, TS-T3, TS-T4 and so on.

• TRADITIONAL STYLE MEMORY COMPOSITE PHOTOS: TS-MC1, TS-MC2, TS-MC3, TS-MC4 and so on.

• PREMIUM DESIGN STYLE ATHLETE PHOTOS: PDS-A1, PDS-A2, PDS-A3, PDS-A4 and so on.

• PREMIUM DESIGN STYLE TEAM PHOTOS: PDS-T1, PDS-T2, PDS-T3, PDS-T4 and so on.

• PREMIUM DESIGN STYLE MEMORY COMPOSITE PHOTOS: PDS-MC1, PDS-MC2, PDS-MC3, PDS-MC4 and so on.