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COVID-19 & YOUR SCHOOL SPORTS PHOTO ORDERS


UPDATE (5/01/2020): 
Because of the recent extended Stay-At-Home order placed by Gov. JB Pritzker in late April, all orders placed from May 1st through May 31st will either be personally delivered to your mailbox/front porch or shipped directly to you at the address you provided during check out.  If we personally deliver your order we will notify you through email.  If your order is being shipped to you we will email the delivery ETA and tracking # to you.  

UPDATE (4/17/2020):  Because of the recent announcement by Gov. JB Pritzker to extend the remote learning through the remainder of the school year our studio is now able to announce next week's spring sports photo PICK UP & DELIVERY days and times. Please follow the link HERE for more information.

Because of the recent mandatory remote learning through the remainder of the school year all sports orders will be placed on time and in accordance with our studio's turnaround timeline guide.  Once your order has been fulfilled we will contact you to make safe delivery arrangements.  Remember that ALL announcements are made on our studio's Facebook page.

Thank you, everyone, for your patience and understanding!  
If you have any questions or need any additional information please don't hesitate to contact us.

ONLINE VIEWING & ORDERING

 

ONLINE GALLERY VIEWING

Once your online gallery has been created, we'll email you your gallery password and instructions so you can access your athlete's new sports photos on our secure website. Our studio is unable to create an online gallery for your athlete if we have not received your email address. Please remember to include your email address either on your order form, through your online order at our shopping cart, or by contacting our studio directly.

Your online gallery will be available to view for one month. If you need this time extended, please contact our studio and we'll be happy to help you.

ORDERING OPTIONS

If you would prefer to complete your order online after picture day, simply put a checkmark in the "COMPLETE YOUR ORDER ONLINE" box on your order form and we'll make sure to contact you when your gallery is ready to view. Also, please make sure to include your email address on your order form so we can contact you.

We are happy to offer many ordering options to fit your needs. We charge NO shipping fee for orders placed online through our website.

TRADITIONAL PAPER ORDER FORMS: Your coach or manager will give our order form to you or your athlete at least 1 week before picture day. Please make sure to have your order form completed with your information, including your email address.

PRE-PAY ONLINE SHOPPING CART: We're excited to offer a NEW easy to use and secure Pre-Pay Sports Shopping Cart HERE so you can order your athlete's new sports photos and products before picture day.

ONLINE INVOICE ORDERING: You can contacting our studio with your order details and request an invoice to be emailed to you to complete your transaction online.

OVER THE PHONE: Contact our studio to place your order over the phone or ask any questions you might have about ordering photos and products with us. We can be reached from 9am-5pm during each business day.

STUDIO DROPBOX: If you are located in the Monmouth, IL area and would prefer to drop off your payment then contact our studio and we'll give you the address to our studio's dropbox.

PAYMENT INFORMATION

Cash, Check and Credit Cards.

Yes, we're happy to help you complete your transaction on site during picture day.

A $30.00 administrative fee will be applied for any returned checks. If you have had a returned check, we reserve the right to require cash only for current and future payment..

• Securely seal your payment inside your order form envelope. We are not responsible for missing money of any tender if your order form is not sealed properly.

• If you are paying with Cash, please have exact change. Change cannot be made by your coach or our studio on site during picture day. If you are owed change from your order it will be included in your fulfilled sports picture order envelope.

• Checks and Credit Card payments must clear our financial institution before any order can be placed.

• In an effort to conserve paper, all receipts will be emailed by the next business day to the email address you have included on your order form or with your online transaction.

• Due to the custom nature of our work, all sales are final.


VIDEO TUTORIAL:  Gallery Checkout


If you're unable to find an answer to your question here then we encourage you to contact out studio.

 
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