BEFORE & AFTER YOU COMPLETE YOUR ORDER
BEFORE YOU COMPLETE YOUR ORDER
CREATE AN ACCOUNT: If you do not create an account on our website our studio will NOT be able to view any of the "FAVORITE" images you've selected in your gallery and you will be prompted to enter your email address and password every time you try to access an online gallery.
AFTER YOU COMPLETE YOUR ORDER
ACCESS YOUR ONLINE GALLERY: When you've received your Gallery Password, log into your account and access your new sports gallery HERE.
HOW TO UPDATE YOUR PRE-PAID ORDER: Please view the Update Your Order page HERE for instruction on how to update your pose in your online gallery.
UPDATE BEFORE THE DEADLINE: Remember to update your order before your team's deadline! Please view our Turnaround Timeline HERE for more inforamtion about when your team's first order will be placed by our studio.
SPORTS PACKAGE & PRE-PAY SHOPPING CART FAQ
SPORTS PACKAGE FAQ
REMEMBER: ONE POSE AND/OR GRAPHIC DESIGN STYLE PER PACKAGE
MEMORY COMPOSITES: Are ONLY available in the 8x10 size.
UPGRADING YOUR ORDER: If upgrading your Team Photo or Memory Composite Sports Package to the Graphic Design Style your ENTIRE ORDER will be placed in the Graphic Design Style, including ALL Athlete Photos and Products in your package.
G1 & G2 DIGITAL SPORTS PACKAGES: You will ONLY be able to download the ATHLETE PHOTO(s) ONLY, no Memory Composites or Team Photos.
PRE-PAY SHOPPING CART FAQ
- Please select a Sports Package FIRST. The Add-On Items will "unlock" once you've selected at least one Sports Package.
- This PRE-PAY SPORTS SHOPPING CART is for those who have NOT purchased a Sports Package yet.
- IMPORTANT: If you have an ACTIVE GALLERY, please log into your gallery HERE to complete your order or any extra orders there. This Pre-Pay Shopping Cart is set up differently and will NOT link to any orders OR image selections created through the shopping cart in your online gallery.
LATE GALLERY REQUESTS
If we did not recieve your order form and email address back from your athlete on picture day, or if you have not contacted our studio soon after picture day, your gallery was not created. As stated on our order forms, we will ONLY create galleries for those who have orderes on Picture Day, Pre-Paid online, marked the box on the order form indicating that you would like to order online, or contacted us with an email address.
Due to the volume of photo orders that are placed and the time needed to prepare photo galleries, late gallery requests will require an additional 5 business days to be created after your request has been made.
We appreciate your understanding.