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UPDATE YOUR ORDER

 

 

HOW TO UPDATE YOUR PRE-PAID ORDER

SELECTING A DIFFERENT POSE AFTER YOUR PURCHASE

If you Pre-Paid for your order, by either completing your order online through our Pre-Pay Sports Shopping Cart or by handing in an order form on picture day, you have the option to update your order by selecting your athlete's pose(s) from your online gallery.  Please follow the steps below to update your order before your team's order deadline.  


  1. ​Log in or create an account on our website.
    • We will not be able to view the image(s) that you've selected as "favorite" unless you are logged into your account on our website.

  2. ​Enter your new gallery password at "GALLERY ACCESS" on our website's home page.



  3. ​CLICK on the "HEART" on the top of your image(s) to "FAVORITE" them...that's it!  We'll now be able to see all of the images you've selected as "favorite" so we can update your order.



  4. ​You can also contact our studio and email us your image selection(s). 
    • Please use the unique image description code found at the bottom of each image when contacting our studio so we can fulfill your order with the correct image.

NOTICE​ ABOUT UPDATING YOUR ORDER

Please select ONLY ONE athlete and team pose when updating your order in your gallery.  If more than one athlete and team image is selected as your "favorite" then our studio will have no choice but to fulfill your order per our discretion.  

HOW TO CHANGE YOUR BACKGROUND DESIGN

SELECTING A DIFFERENT BACKGROUND BEHIND YOUR ATHLETE

​With our NEW Background Selection feature it will take you no time at all to log into your online gallery, select your pose, change your background design and then checkout through your galleries online shopping cart.  Use these simple steps below to select a different background behind your athlete's pose.


  1. ​Log in or create an account on our website.


  2. ​Enter your new gallery password at "GALLERY ACCESS" on our website's home page.


  3. ​CLICK on the "SELECT BACKGROUND" box at the bottom of the screen to choose a different background in your online gallery.
    • CLICK on the different backgrounds from the pop-up window to make your selection.

  4. ​CLICK on the "HEART" on the top of your image(s) to "FAVORITE" them...that's it!  We'll now be able to see all of the images you've selected as "favorite" so we can update your order.


  5. ​You can also contact our studio and email us your image selection(s). 
    • Please use the unique image description found at the bottom of each image when contacting our studio so we can fulfill your order with the correct image.

​​NOTICE FOR BACKGROUND DESIGNS 

  • ​Because of the restrictions of certain poses, the Background Selection feature may not be available for every pose in your athlete's online gallery.    

  • There is NO additional fee for selecting a different Background Design behind your athlete pose.  There is, however, an additional fee for the Graphic Design Style images.  

NEED TO CONTACT OUR STUDIO ABOUT UPDATING YOUR ORDER?

If you will feel more comfortable contacting our studio to update your order we ask that you contact us HERE​ via email .  This will help our studio to avoid any mix-ups when updating your order.  When contacting our studio, we aks that you please use the image codes that are associated with the pose you will like your order updated to.  Please see the images below for examples of where your image codes are located at.

                         

WHAT'S THE DIFFERENCE?

TRADITIONAL STYLE  VS.  GRAPHIC DESIGN STYLE

TRADITIONAL STYLE

Traditional images do not include any graphics or designs, such as the athlete's name and jersey number, to the individual and team photos.  Examples of our traditional work can be found HERE. ​

GRAPHIC DESIGN STYLE

Graphic Design images are high-definition images that include colorful graphics and/or designs to the individual and team photos, such as the athlete's name and jersey number.  Examples of our graphic design work can be found HERE.

MEMORY COMPOSITE INFORMATION

WHAT IS A MEMORY COMPOSITE

A Memory Composite is an 8x10 print that can be in a vertical or horizontal orientation.  It will include an image of your athlete, usually in the top right or left corner, and the team image, usually towards the middle and slightly larger than your athlete's image.  Memory Composites are personalized with your athlete's name, team/league name and more.  

TRADITIONAL STYLE MEMORY COMPOSITES

Traditional Style Memory Composites are ONLY available in the 8x10 print size and include the TRADITIONAL STYLE Athlete and Team images only.

GRAPHIC DESIGN STYLE MEMORY COMPOSITES

Graphic Design Style Memory Composites are ONLY available in the 8x10 print size and include the GRAPHIC DESIGN STYLE Athlete Cut-Out and Team images.

NOTICE FOR PRE-PAID ORDERS

IF YOU DID NOT PURCHASE THE GRAPHIC DESIGN STYLE:  If you updated your gallery by selecting a graphic design style Athlete and/or Team photo as your "FAVORITE", your Memory Composite will NOT include the graphic design style image(s) that you selected.  Instead, your Memory Composite will be fulfilled with the TRADITIONAL STYLE Athlete and Team photo.  Please see the image below. . .

GRAPHIC DESIGN STYLE ADDITIONAL FEE NOTICE

  • ​Because of the number of resources and the time involved with creating each graphic design additional fees will apply to ALL graphic design style Sports Packages, Prints and Memory Composites.

  • If upgrading your Sports Package to the graphic design style please remember that your entire order will be upgraded to the graphic design style.

ORDER BY DEFAULT

UPDATE YOUR ORDER BEFORE YOUR TEAM'S DEADLINE

WHAT IS THE DEFAULT POSE?

If you Pre-Paid for your order and DID NOT select specific pose(s) in your online gallery before your team's first order deadline, then your order will be fulfilled with the DEFAULT athlete and team (PoseT1) images.  Visit the link HERE to view our studio's Turnaround Timeline and see when your team's first order will be placed by our studio.  Remember that our studio will make a Facebook announcement in advance to remind you when we will be placing your team's sports photo orders.

If you're unable to find an answer to your question here then we encourage you to contact out studio.

 
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