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UPDATE YOUR ORDER

 

HOW TO UPDATE YOUR

ATHLETE POSE

FOR PRE-PAY ORDERS


If you Pre-Paid for your order, by either completing your order online through our Pre-Pay Sports Shopping Cart on or before picture day or by handing in a Paper Order Form on picture day, you have the option to update your order by selecting your athlete's pose(s) from your private gallery. 

Follow the steps below to update your order before your team's order deadline.  

  1. ​Log in or create an account on our website.

    • We will not be able to view the photos(s) that you've selected as "favorite" unless you are logged into your account on our website.
  2. ​Enter your new gallery password at "GALLERY ACCESS" on our website's home page.


  3. ​CLICK on the "HEART" at the top of your image(s) to "FAVORITE" them...that's it!  We'll now be able to see all of the images you've selected as "favorite" so we can update your order.

    • We'll now be able to see all of the photos and new backgrounds you've selected as "favorite" so we can update your order

    • SPORTS PACKAGE ORDERS:  Please remember to favorite only (1) Athlete Photo and (1) Team or Memory Composite Photo.
  4. ​You can also contact our studio and email us your image selection(s).
     
    • Please use the photo code found at the bottom of each photo when contacting our studio so we can fulfill your order with the correct photo.
5x5 Update Order.jpg

**NO SUBSTITUTIONS FOR SPORTS PACKAGES:  In order for our studio to offer you the best possible pricing on our Sports Packages no substitutions are allowed.**

!! UPDATE NOTICE !! 

Please select ONLY (1) ATHLETE & (1) TEAM or MEMORY COMPOSITE PHOTO when updating your Sports Package order in your gallery.  If more than one athlete and team or memory composite photo is selected as your "favorite" then our studio will have no choice but to fulfill your order per our discretion. 

UPDATE YOUR ORDER BEFORE YOUR TEAM'S FIRST ORDER DEADLINE!  Click or tap the link HERE to view our studio's Turnaround Timeline and see when your team's first order will be placed by our studio.  Remember that our studio will use the DEFAULT athlete and team photos to fulfill your order if you did not update your selection by the deadline.

WHAT ARE THE DEFAULT ATHLETE AND TEAM PHOTOS?  Click or tap the link HERE for more information. 

NEED TO CONTACT OUR STUDIO ABOUT YOUR ORDER?

If you will feel more comfortable contacting our studio to update your order we ask that you contact us HERE​ via email.  This will help our studio to avoid any mix-ups when updating your order.  

Each photo in your gallery includes a unique "photo code.​"  Please view the image to the right for an example of where your photo code is located when your mouse is hovering over a photo in your gallery.  

When contacting our studio, we ask that you please use the exact photo code that is associated with the photo(s) you would like your order updated to.

Photo Description & Code (1).jpg

If you're unable to find an answer to your question here then we encourage you to contact our studio.

 
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