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SCHOOL SPORTS ORDERS PLACED AFTER THE SCHOOL YEAR HAS ENDED

Local school orders that have been placed after your school year has ended will be fulfilled and personally delivered to the address that we have on file for you.  Please take a moment to make sure that your address is up to date in your account on our website.  On occasion, our studio will need to ship an order instead of delivering it.  If your order has been shipped we will contact you with the delivery ETA and tracking number.  If we personally deliver your order it will be packaged in a sturdy protective mailer envelope and either placed in your mailbox or on your front porch.  A notification email will be sent to you immediately after your order has been delivered. 

If you have any questions or need any additional information please contact us.

UPDATE YOUR ORDER

 

HOW TO UPDATE YOUR TRADITIONAL POSE(S)
FOR PRE-PAID ORDERS

SELECT A DIFFERENT POSE 

AFTER YOUR PURCHASE

If you Pre-Paid for your order, by either completing your order online through our Pre-Pay Sports Shopping Cart or by handing in a Paper Order Form on picture day, you have the option to update your order by selecting your athlete's pose(s) from your online gallery.  Please follow the steps below to update your order before your team's order deadline.  

  1. ​Log in or create an account on our website.
    • We will not be able to view the image(s) that you've selected as "favorite" unless you are logged into your account on our website.
  2. ​Enter your new gallery password at "GALLERY ACCESS" on our website's home page.


  3. ​CLICK on the "HEART" at the top of your image(s) to "FAVORITE" them...that's it!  We'll now be able to see all of the images you've selected as "favorite" so we can update your order.
    • SPORTS PACKAGE ORDERS:  Please remember to favorite only (1) Athlete Photo and (1) Team or Memory Composite Photo.
  4. ​You can also contact our studio and email us your image selection(s). 
    • Please use the unique image description code found at the bottom of each image when contacting our studio so we can fulfill your order with the correct image.

!! UPDATE ORDER NOTICE !!

SELECTING YOUR POSE:  Please select ONLY (1) ATHLETE & (1) TEAM or MEMORY COMPOSITE IMAGE when updating your Sports Package order in your gallery.  If more than one athlete and team / memory composite image is selected as your "favorite" then our studio will have no choice but to fulfill your order per our discretion. 

5x5 Update Order.jpg

**NO SUBSTITUTIONS FOR SPORTS PACKAGES:  In order for our studio to offer you the best possible pricing on our Sports Packages no substitutions are allowed.**



HOW TO CHANGE YOUR BACKGROUND DESIGN

SELECT A DIFFERENT

BACKGROUND 

BEHIND YOUR ATHLETE

​With our NEW Background Selection feature it will take you no time at all to log into your online gallery, select your pose, change your background design and then checkout through your gallery's online shopping cart.  Use these simple steps below to select a different background behind your athlete's pose.

  1. ​Log in or create an account on our website.

  2. ​Enter your new gallery password at "GALLERY ACCESS" on our website's home page.

  3. ​CLICK on the "SELECT BACKGROUND" box at the bottom of the screen to choose a different background in your online gallery.
    • CLICK on the different backgrounds from the pop-up window to make your selection.
  4. ​CLICK on the "HEART" on the top of your image(s) to "FAVORITE" them...that's it!  We'll now be able to see all of the images you've selected as "favorite" so we can update your order.
    • SPORTS PACKAGE ORDERS:  Please remember to favorite only (1) Athlete Photo and (1) Team or Memory Composite Photo.
  5. ​You can also contact our studio and email us your image selection(s). 
    • Please use the unique image description found at the bottom of each image when contacting our studio so we can fulfill your order with the correct image.

​​BACKGROUND DESIGN NOTICE 

​Because of the restrictions of certain poses, the Background Selection feature may not be available for every pose in your athlete's online gallery.    

There is NO additional fee for selecting a different Background Design behind your athlete pose.  There is, however, an additional fee for the Premium Design Style images.  

  

5x5 Update Order 2.jpg

**NO SUBSTITUTIONS FOR SPORTS PACKAGES:  In order for our studio to offer you the best possible pricing on our Sports Packages no substitutions are allowed.**


NEED TO CONTACT OUR STUDIO ABOUT YOUR ORDER?


If you will feel more comfortable contacting our studio to update your order we ask that you contact us HERE​ via email.  This will help our studio to avoid any mix-ups when updating your order.  

Each photo in your gallery includes a unique "photo code.​"  Please view the image to the right for an example of where your photo code is located when your mouse is hovering over a photo in your gallery.  

When contacting our studio, we ask that you please use the exact photo code that is associated with the photo(s) you would like your order updated to.

Photo Description & Code (1-2).jpg

ORDER BY DEFAULT

UPDATE YOUR ORDER BEFORE YOUR TEAM'S DEADLINE

WHAT IS THE DEFAULT POSE?

FOR TRADITIONAL STYLE ORDERS:  If you Pre-Paid for your order and DID NOT select a different Athlete or Team pose, if more than one was available, in your online gallery before your team's first order deadline your order will be fulfilled with the DEFAULT TRADITIONAL STYLE athlete and team photos that include (TraditionalStyle-A1 for athlete photo) and (TraditionalStyle-T1 for team photo) in their photo description.  

FOR PREMIUM DESIGN STYLE ORDERS:  If you Pre-Paid for your order and DID NOT select a different Athlete or Team pose, if more than one was available, in your online gallery before your team's first order deadline your order will be fulfilled with the DEFAULT PREMIUM DESIGN STYLE athlete and team photos that include (PremiumDesignStyle-PDA1 for athlete photo) and (PremiumDesignStyle-PDT1 for team photo) in their description.  

MY ATHLETE PLAYS ON MULTIPLE TEAMS FOR A SINGLE SPORT:  If your athlete happens to play on two different teams, for example, if your athlete plays football and is in both the Junior Varsity and Varsity Team, your order will be fulfilled with the lower level athlete and team photo or memory composite unless you have contacted us to use the higher level team photos.  

Visit the link HERE to view our studio's Turnaround Timeline and see when your team's first order will be placed by our studio.  Remember that our studio will make a Facebook announcement in advance to remind you when we will be placing your team's sports photo orders.​

**NO SUBSTITUTIONS FOR SPORTS PACKAGES:  In order for our studio to offer you the best possible pricing on our Sports Packages no substitutions are allowed.**


If you're unable to find an answer to your question here then we encourage you to contact out studio.

 
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