F
A
C
E
B
O
O
K

UPDATE YOUR ORDER

 

HOW TO UPDATE YOUR TRADITIONAL POSE(S)
FOR PRE-PAID ORDERS

SELECT A DIFFERENT POSE 

AFTER YOUR PURCHASE

If you Pre-Paid for your order, by either completing your order online through our Pre-Pay Sports Shopping Cart or by handing in an order form on picture day, you have the option to update your order by selecting your athlete's pose(s) from your online gallery.  Please follow the steps below to update your order before your team's order deadline.  

  1. ​Log in or create an account on our website.
    • We will not be able to view the image(s) that you've selected as "favorite" unless you are logged into your account on our website.
  2. ​Enter your new gallery password at "GALLERY ACCESS" on our website's home page.

  3. ​CLICK on the "HEART" at the top of your image(s) to "FAVORITE" them...that's it!  We'll now be able to see all of the images you've selected as "favorite" so we can update your order.

  4. ​You can also contact our studio and email us your image selection(s). 
    • Please use the unique image description code found at the bottom of each image when contacting our studio so we can fulfill your order with the correct image.

UPDATING NOTICE

SELECTING YOUR POSE:  Please select ONLY ONE ATHLETE AND TEAM POSE when updating your order in your gallery.  If more than one athlete and team image is selected as your "favorite" then our studio will have no choice but to fulfill your order per our discretion. 

5x5 Update Order.jpg

HOW TO CHANGE YOUR BACKGROUND DESIGN

SELECT A DIFFERENT

BACKGROUND 

BEHIND YOUR ATHLETE

​With our NEW Background Selection feature it will take you no time at all to log into your online gallery, select your pose, change your background design and then checkout through your galleries online shopping cart.  Use these simple steps below to select a different background behind your athlete's pose.

  1. ​Log in or create an account on our website.

  2. ​Enter your new gallery password at "GALLERY ACCESS" on our website's home page.

  3. ​CLICK on the "SELECT BACKGROUND" box at the bottom of the screen to choose a different background in your online gallery.
    • CLICK on the different backgrounds from the pop-up window to make your selection.
  4. ​CLICK on the "HEART" on the top of your image(s) to "FAVORITE" them...that's it!  We'll now be able to see all of the images you've selected as "favorite" so we can update your order.

  5. ​You can also contact our studio and email us your image selection(s). 
    • Please use the unique image description found at the bottom of each image when contacting our studio so we can fulfill your order with the correct image.

​​BACKGROUND DESIGN NOTICE 

​Because of the restrictions of certain poses, the Background Selection feature may not be available for every pose in your athlete's online gallery.    

There is NO additional fee for selecting a different Background Design behind your athlete pose.  There is, however, an additional fee for the Graphic Design Style images.  

  

5x5 Update Order 2.jpg

NEED TO CONTACT OUR STUDIO ABOUT YOUR ORDER?


If you will feel more comfortable contacting our studio to update your order we ask that you contact us HERE​ via email .  This will help our studio to avoid any mix-ups when updating your order.  When contacting our studio, we aks that you please use the image codes that are associated with the pose you will like your order updated to.  Please see the images below for examples of where your image codes are located at.

Image Codes.jpg

ORDER BY DEFAULT

UPDATE YOUR ORDER BEFORE YOUR TEAM'S DEADLINE

WHAT IS THE DEFAULT POSE?

FOR TRADITIONAL STYLE ORDERS:  If you Pre-Paid for your order and DID NOT select specific pose(s) in your online gallery before your team's first order deadline, then your order will be fulfilled with the TRADITIONAL STYLE DEFAULT athlete and team (PoseT1 (or) TRADITIONAL-001) images.  

FOR PREMIUM DESIGN STYLE ORDERS:  If you Pre-Paid for your order and DID NOT select specific pose(s) in your online gallery before your team's first order deadline, then your order will be fulfilled with the PREMIUM DESIGN STYLE DEFAULT athlete and team (PD1 (or) PREMIUM DESIGN-001) images.  

Visit the link HERE to view our studio's Turnaround Timeline and see when your team's first order will be placed by our studio.  Remember that our studio will make a Facebook announcement in advance to remind you when we will be placing your team's sports photo orders.​


If you're unable to find an answer to your question here then we encourage you to contact out studio.

 
Sign up for email promotions.
Your information is safe with us and won't be shared.
Thank you for signing up!
 

By continuing to browse or by clicking Accept, you agree to the storing of cookies on your device necessary to provide you with the services available through our website.

    Accept   Privacy & Cookie Policy
Loading More Photos
Scroll To Top
Close Window
Loading
Close