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GENERAL FAQ & PRIVACY POLICY

 

 

PRIVACY POLICY

PRIVACY POLICY

Lori A. Seals Photography, LLC is committed to your privacy. Information collected from clients in person, over the phone, in e-mails, or through our website will be kept strictly confidential. I will not sell or exchange names or any other personally identifiable information about my clients with third parties, and will work to ensure that your personal information remains secure at all times.


COPYRIGHT NOTICE

The Copyright Act protects photographers by giving us, the artists, exclusive rights to reproduce your photographs. Violations include, but are not limited to, making illegal copies, scanning, printing from home or unauthorized downloading from our website or social media.  It is illegal to copy, alter or reproduce these photographs in any manner without our permission and violators of this Federal Law will be subject to its civil and criminal penalties.  Please understand, the photographer wishes to maintain complete control over the print quality, finishes and presentation of the images and any reproduction outside of the studio may lower the quality of the image and scar our reputation for providing superior portraits.

Lori A. Seals Photography, LLC owns the copyright to all images.  It is illegal to copy, scan, print or reproduce photographs or digital images created by Lori A. Seals Photography, LLC without a paid print release.  By doing so, you are devaluing my work as an artist. Fines will start at $50,000 for copyright infringement.

Lori A. Seals Photography, LLC reserves the right to use any images or custom created artwork for display, publication, studio marketing, or other promotional purposes. 

GENERAL FAQ

HAVE A QUESTION

Please contact us HERE, we're always happy to help!  


IS YOUR ORDER MISSING SOMETHING

It's very important to our studio that you receive your new sports picture order on time.  Remember that we will make a Facebook announcement when the first orders have been delivered to your school or team.  If you ordered late our studio will email you when your order has been delivered to your school office or team manager. 

MISSING ENTIRE ORDER:  If you believe that you are missing your entire order we ask that you first contact your school office or team manager to see if the orders have been handed out to the athletes.  After contacting your school or team manager and they have confirmed that the orders have been handed out to the athletes then contact our studio right away.  

INCOMPLETE ORDER:  If part of your order has been delayed our studio will notify you with more information about the issue and when to expect the remainder of your order to be delivered.  If part of your order is missing and our studio has not contacted you then please contact our studio right away.  Mistakes happen, we're only human, but we will do everything in our power to correct the issue promptly.   

2 WEEK GRACE PERIOD:  If you believe that there is an error with your order please contact our studio within 2 weeks of your order being delivered to your school or league and we'll be happy to correct this error at no additional charge.  If you contact our studio after this 2 week grace period you will need to purchase a new package and/or product.  


DO WE EDIT / TOUCH-UP ATHLETE PHOTOS?

Yes, with the high volume capacity of our sports clientele, we will lightly edit/touch-up each athlete image in your viewing gallery.  Our studio reserves the right to choose which of the following edits/touch-ups will be used on each athlete image.   

WHAT LIGHT EDITS / TOUCH-UPS ARE INCLUDED IF NEEDED:

  • Temporary Imperfections such as Blemishes and Scratches
  • Eye Bag Lightening
  • Teeth and Eye Whitening
  • Minor Eyeglass Glare
  • Basic Stray Hair Removal

WHAT MAJOR EDITS / TOUCH-UPS ARE EXCLUDED:

  • Skin Softening
  • Braces Removal
  • Extensive Stray Hair Removal
  • Jewelry Straightening or Clasp Removal
  • Major Eyeglass Glare (glasses without anti-reflective coating)
  • Wrist Hair Ties or Bands
  • Apparel Wrinkles, Logos, and Stain Removal


WHAT IS A MEMORY COMPOSITE

A Memory Composite is an 8x10 print that can be in a vertical or horizontal orientation.  It will include an image of your athlete, usually in the top right or left corner, and the team image, usually towards the middle and slightly larger than your athlete's image.  Memory Composites are personalized with your athlete's name, team/league name and more.


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SEPARATE ORDER FORM FOR EACH CHILD

To help our studio keep track of each individual athlete's image, please fill out a separate order form for each of your children.


ONLINE GALLERY SECURITY

We take the security of every athlete's online gallery very seriously and only allow access to those whose names are included on the order form.  If our studio is contacted by someone else who requests access to your athlete's online gallery, they will be instructed to have you contact our studio in writing to allow this access.


ONLINE TRANSACTION SECURITY

You can rest easy knowing that your online transaction is secure and our processing system adheres to the PCI Data Security Standard (PCI-DSS).


THE TRUTH ABOUT GALLERY EXPIRATION

As an added service, we NEVER purge your athlete or team/group photos--they will ALWAYS be available to you in the future. 


PURCHASE AFTER PICTURE DAY

If you would prefer to complete your order online after picture day, simply put a checkmark in the "CHECK BOX IF ORDERING ONLINE" box and we'll make sure to contact you when your gallery is ready to view.  Also, please make sure to include your email address on your order form so we can contact you.


DO WE ACCEPT CREDIT OR DEBIT CARDS ON SITE

Yes, we're happy to help you complete your transaction on site during picture day.


RECEIPTS ARE ALWAYS EMAILED

In an effort to conserve paper, all receipts will be emailed by the next business day to the email address you have included on your order form or with your online transaction.  


SOCIAL MEDIA PHOTO SHARING

ATHLETE PHOTO:  Please feel free to share your athlete's new social media sports photo that we post on our studio's Facebook page HERE.  Our studio asks that you do not alter the image in any way or remove/crop our studio's logo out of this social media photo when sharing it on your personal social media site(s).

TEAM/GROUP PHOTO:  Please keep in mind that these social media team/group photos include children that don't belong to you.  We ask that you please set the visibility accordingly and respect the wishes of other parents.


FACEBOOK IMAGES

If you would prefer our studio to remove your athlete's graphic design image from our studio's Facebook page, please contact us HERE.

 
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